Frequently Asked Questions

Opening an account is simple. Click "Register" in the top navigation, complete the online application, verify your identity, and fund your account. The process typically takes under 10 minutes.

You will need a government-issued photo ID (passport or national ID card), proof of address (utility bill or bank statement dated within the last 3 months), and your tax identification number.

The minimum deposit to open a MICRO account is €250. Higher account tiers require larger minimum deposits, ranging from €1,000 (Standard) to €250,000+ (Elite). Full details are available on the Accounts page.

Most accounts are verified within 24 hours. In some cases where additional documentation is required, verification may take up to 3 business days. Our compliance team will contact you if anything additional is needed.

We offer access to stocks, ETFs, bonds, options, IPOs, and professionally managed portfolios. You can trade across 25+ global exchanges including NYSE, NASDAQ, London Stock Exchange, Euronext, Deutsche Börse, and major Asian markets.

Yes. Our platform provides access to US, European, and Asian markets from one account. You can invest in companies listed on all major global exchanges without needing separate accounts.

Yes, fractional shares are available on selected major US-listed equities, allowing you to invest in high-price stocks with smaller capital amounts.

You can hold balances in over 20 currencies including USD, EUR, GBP, CHF, JPY, and AUD. Our platform handles currency conversion automatically when trading in foreign markets.

Fees vary by account tier and instrument type. We are committed to transparent, competitive pricing with no hidden charges. Detailed fee schedules are available in your account settings upon registration.

Account maintenance fees depend on your tier and activity level. Active accounts typically incur no maintenance fees. Full fee details are provided at account opening.

Managed portfolio fees are charged as an annual percentage of assets under management, with no performance fees. The exact rate depends on your account tier and portfolio size.

Client funds are held in fully segregated accounts, completely separate from Prospera Financial Planning's operating accounts. This means your money is protected regardless of the firm's financial position.

We use 256-bit SSL encryption, two-factor authentication, real-time fraud monitoring, IP-based access controls, and automated suspicious activity detection to protect your account.

We comply fully with applicable data protection regulations. Your personal data is encrypted, stored securely, and never sold to third parties. Full details are in our Privacy Policy.

Deposits can be made via bank transfer (SEPA, SWIFT, Faster Payments), debit card, or other supported payment methods. Deposits are typically credited within 1 business day.

Withdrawal requests are processed within 1-3 business days. Funds are returned to the originating bank account or payment method used for deposit.

Clients may hold one individual account. However, corporate accounts and joint accounts are available for eligible clients. Contact our support team for more information.

To upgrade your account, simply increase your account balance to meet the minimum deposit requirement for the next tier. Features are unlocked automatically once the balance threshold is reached.