Privacy Policy | Prospera Financial Planning

1. Introduction

Prospera Financial Planning Ltd ("we", "our", or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our investment platform and services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our platform.

2. Information We Collect

We collect information that you provide directly to us, including: personal identification information (name, email address, phone number, date of birth), financial information (bank account details, trading history, portfolio data), identity verification documents (passport, national ID, proof of address), and communication records. We also collect information automatically when you use our platform, including log data, device information, usage data, and cookies.

3. How We Use Your Information

We use the information we collect to: provide, maintain, and improve our investment platform and services; process transactions and send related information; verify your identity and prevent fraud; comply with our legal and regulatory obligations; send administrative information, including updates to our terms and policies; respond to your enquiries and provide customer support; monitor and analyse usage patterns to improve user experience.

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with: service providers who assist in our operations (subject to confidentiality agreements); regulatory authorities as required by law; law enforcement agencies when required by applicable law; professional advisors including lawyers and accountants in connection with professional services. Any third parties with whom we share data are required to maintain appropriate security measures.

5. Data Security

We implement industry-standard security measures to protect your personal information, including 256-bit SSL encryption for all data transmissions, secure server infrastructure with regular security audits, strict access controls and authentication requirements, and regular penetration testing and vulnerability assessments. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, comply with our legal obligations, resolve disputes, and enforce our agreements. Client financial records are retained for a minimum of 7 years as required by financial regulations. You may request deletion of your personal data subject to our legal obligations.

7. Your Rights

Subject to applicable law, you may have the right to: access your personal information; correct inaccurate data; request deletion of your data (subject to legal requirements); object to or restrict certain processing; data portability; withdraw consent where processing is based on consent. To exercise these rights, please contact us at privacy@prosperafinancialplanning.com.

8. Cookies

We use cookies and similar tracking technologies to enhance your experience on our platform. Essential cookies are required for platform functionality. Analytics cookies help us understand how our platform is used. You can control non-essential cookies through your browser settings or our cookie preference centre.

9. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact our Data Protection Officer at: privacy@prosperafinancialplanning.com or Prospera Financial Planning Ltd, 1 Canada Square, London E14 5AB, United Kingdom.